Privacy Policy

Feltora Handicrafts - Last updated: 19 October 2025

Welcome to Feltora Handicrafts (“we”, “our”, “us”). We are a UK-registered business specializing in handmade, sustainable, eco-friendly handicrafts imported from Nepal. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website feltorahandicrafts.co.uk (the “Site”) or contact us by email.

1. Information We Collect

We collect the following personal information directly from you:

Name : to identify you when communicating or fulfilling requests.

Email address : to respond to enquiries, provide support, and send updates if you have opted in.

We collect this information when you:

Make enquiries about our products or services.

2. How We Use Your Information

We use your personal information for the following purposes:
To respond to your questions or requests.
To process and fulfil orders or services you request.

To communicate with you about our products, updates, or promotions (only if you have given consent).
To improve our website, products, and customer service.

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following legal bases to process your personal data:

 Consent - when you subscribe to newsletters or marketing communications.
 Contract - when processing your information is necessary to fulfil an order or service you have requested.
 Legitimate interests - to operate and improve our website and services, respond to enquiries, and protect our business.

4. Sharing Your Information
We may share your personal information in limited circumstances:
 With trusted service providers who assist us in operating our website or delivering services (for example, email providers).
 To comply with legal obligations or respond to lawful requests by public authorities.
 In connection with a merger, sale, reorganization, or other transfer of assets.

We will never sell your personal information.

5. Data Storage & Security
We store personal data securely and take reasonable administrative, technical, and physical measures to protect it against unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your information, no method of transmission over
the internet or electronic storage is completely secure.

6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law. When no longer required, we securely delete or anonymize your data.

7. Your Rights
Under UK data protection law, you have the right to:

 Request access to the personal data we hold about you.
 Request correction of inaccurate or incomplete information.
 Request deletion of your personal data (the “right to be forgotten”), subject to legal exceptions.
 Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at help.feltora@gmail.com We will respond to your request in accordance with applicable law.

8. Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to improve website functionality and user experience. You can control cookies through your browser settings and opt out of certain tracking tools. Please note that disabling cookies may affect how parts of our Site function.

9. Third-Party Links & Services
Our Site may link to or use services provided by third parties (e.g., payment gateways, analytics providers). These third parties have their own privacy policies and practices, for which we are not responsible. We recommend you review their policies before providing
personal information.

10. International Transfers
We import goods from Nepal and may transfer personal data between the UK and other countries for business operations. When transferring data internationally, we implement safeguards required by applicable law to protect your information.

11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. We will post the updated policy on this page and update the “Last updated” date. Continued use of our Site after changes indicates your acceptance of the revised policy.

12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact
us:
Email: help.feltora@gmail.com
Business: Feltora Handicrafts (registered in the United Kingdom)
Website: feltorahandicrafts.co.uk